Comments on: this analogy doesn’t really help http://www.littlespringsdesign.com/blog/blog/2008/12/16/this-analogy-doesnt-really-help/ designing the mobile user experience Thu, 11 Mar 2010 18:55:46 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: steven http://www.littlespringsdesign.com/blog/blog/2008/12/16/this-analogy-doesnt-really-help/comment-page-1/#comment-46026 steven Wed, 17 Dec 2008 02:40:33 +0000 http://www.littlespringsdesign.com/blog/?p=543#comment-46026 Oh, I think we agree. I was using your link as it was easier than finding someone else's cause I read it today. Anyway, we chatted about this today, and I am not sure pure open would do it. VZW and Sprint are pretty locked in (architecturally) to the operator-sells-device model. Anyway, breaking out of the operator-only ecosystem might only lead us all to the crappy desktop support system. Barbara had an interesting point: voicemail is not really something built by the operator. They buy it from a vendor. So why not consider that, and practically everything except the network itself to be a 3P application and the app developer has to provide support. I can imagine, say, calling the operator care number gets you a first level "this is your problem, let me transfer you" service, and 80% of calls are sent to these 3rd parties. Aside from cutting operator costs, going to guys who know what they are talking about could help everyone. Etc. we can talk about this for days. Oh, I think we agree. I was using your link as it was easier than finding someone else’s cause I read it today.

Anyway, we chatted about this today, and I am not sure pure open would do it. VZW and Sprint are pretty locked in (architecturally) to the operator-sells-device model. Anyway, breaking out of the operator-only ecosystem might only lead us all to the crappy desktop support system.

Barbara had an interesting point: voicemail is not really something built by the operator. They buy it from a vendor. So why not consider that, and practically everything except the network itself to be a 3P application and the app developer has to provide support.

I can imagine, say, calling the operator care number gets you a first level “this is your problem, let me transfer you” service, and 80% of calls are sent to these 3rd parties. Aside from cutting operator costs, going to guys who know what they are talking about could help everyone.

Etc. we can talk about this for days.

]]> By: Mike Rowehl http://www.littlespringsdesign.com/blog/blog/2008/12/16/this-analogy-doesnt-really-help/comment-page-1/#comment-46015 Mike Rowehl Tue, 16 Dec 2008 23:04:48 +0000 http://www.littlespringsdesign.com/blog/?p=543#comment-46015 I didn't buy my phone from AT&T either though, and it doesn't have their logo silkscreened on it. Ultimately that's not the point however. The point is that the closed ecosystem isn't doing well at servicing user needs, and a more open one would do better. About which I believe we agree. I didn’t buy my phone from AT&T either though, and it doesn’t have their logo silkscreened on it. Ultimately that’s not the point however. The point is that the closed ecosystem isn’t doing well at servicing user needs, and a more open one would do better. About which I believe we agree.

]]>