Comments on: first, do no harm http://www.littlespringsdesign.com/blog/blog/2009/01/07/first-do-no-harm/ designing the mobile user experience Thu, 11 Mar 2010 18:55:46 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Brian Bird http://www.littlespringsdesign.com/blog/blog/2009/01/07/first-do-no-harm/comment-page-1/#comment-47082 Brian Bird Mon, 12 Jan 2009 21:37:59 +0000 http://www.littlespringsdesign.com/blog/?p=548#comment-47082 I had the same response as Ortiz while looking at the photograph. There's obviously a ledge in the back (front of the truck, actually), but you might decide you need it halfway through and then can't get to it. I get the feeling there was a smart, educated person that could have prevented this but was so hacked by the fact that it was happening that they just kept their mouth shut and let it continue in the worst way possible. hehehe. I had the same response as Ortiz while looking at the photograph. There’s obviously a ledge in the back (front of the truck, actually), but you might decide you need it halfway through and then can’t get to it.

I get the feeling there was a smart, educated person that could have prevented this but was so hacked by the fact that it was happening that they just kept their mouth shut and let it continue in the worst way possible. hehehe.

]]> By: C. Enrique Ortiz http://www.littlespringsdesign.com/blog/blog/2009/01/07/first-do-no-harm/comment-page-1/#comment-47076 C. Enrique Ortiz Mon, 12 Jan 2009 17:23:25 +0000 http://www.littlespringsdesign.com/blog/?p=548#comment-47076 Very nice writeup Steven... Yes, the UHaul example is a great example of a potential revenue stream that was hacked in, and thus it has a bad user experience; i.e. is right in the middle obstructing. At a minimum, they could have implemented a "minimize harm", by placing it on a more convenient place. I wonder if this "UX decision" was made by a store or at the corporate level. Cheers, ceo Very nice writeup Steven…

Yes, the UHaul example is a great example of a potential revenue stream that was hacked in, and thus it has a bad user experience; i.e. is right in the middle obstructing. At a minimum, they could have implemented a “minimize harm”, by placing it on a more convenient place. I wonder if this “UX decision” was made by a store or at the corporate level.

Cheers,
ceo

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